General Terms and Conditions (B2B)

1. Provider and scope

The provider is Martin Kühn, trading as LinaFora, Burkersdorfer Weg 27, 01189 Dresden, Germany. These terms apply to the use of the LinaFora software, free trial access, paid software subscriptions and supplementary setup, consulting, development and website services.

2. Subject matter of the contract

LinaFora provides two software products that can be booked independently of one another: an app/report builder for digital form and report workflows, and a trip and order management system for vehicle transfers. Both products can be used separately or together. The scope of services is determined by the products or plans selected at the conclusion of the contract, the service description displayed and, where applicable, individual agreements.

3. Customer account and 14-day trial

Business customers can create a customer account themselves and generally try LinaFora free of charge for 14 days. No payment data is required for the trial. The trial ends automatically and is not converted into a paid subscription without an express choice of plan and a chargeable order.

Introductory phase until 31 December 2026: By way of derogation from the preceding paragraph, use of the app builder and the trip management is free of charge until 31 December 2026 for customer accounts created during that period. Support is limited during the introductory phase; no particular response time is assured. From 1 January 2027 the 14-day trial period applies again. There is no claim to an extension of the introductory phase.

During the trial period, an extended or complete set of trial functions may be provided so that the software can be assessed independently of a later choice of plan. User, volume or administration functions may be reasonably limited during the trial for technical reasons or to prevent misuse.

4. Restricted demo mode after the trial

If no paid plan is activated after the trial period has expired, the customer account generally remains accessible but switches to a restricted demo mode. Existing data can, where technically provided for, still be viewed and secured via the available export functions.

In demo mode, the app builder may be limited to a single test report; generated PDF documents may contain a clearly visible LinaFora demo watermark. In trip and invoice management, PDF output may likewise carry a demo watermark. Generating e-invoices is blocked in demo mode. LinaFora may adjust the scope of the demo appropriately, provided that the free mode is not treated as a guaranteed component of a paid plan.

5. Conclusion of the contract and activation of a plan

A paid contract is concluded when the customer selects a plan during checkout, provides the required contract and invoicing details, expressly confirms the chargeable order, and LinaFora or the payment service used accepts the order. Alternatively, individual contracts may be concluded by offer and acceptance.

If a trial account already exists, the customer may use it during checkout. When booking during an ongoing trial, remaining trial days may be taken into account; the specific start of the payment obligation is shown before the order is completed.

6. Prices, vouchers and payment

Business customers may create a LinaFora account and generally test the software free for 14 days without payment details. The trial ends automatically and does not become a paid subscription without an explicit paid order.

If no paid plan is activated, the account may switch to a limited demo mode. Existing data may remain viewable/exportable; demo protocols and invoice PDFs may carry a watermark and e-invoice generation is disabled.

Payments are processed by the payment service named during checkout. Its payment terms apply in addition, insofar as they concern the content of the contract.

For payment by SEPA direct debit, the customer ensures that the account stated is sufficiently funded. If a debit fails for a reason attributable to the customer – for instance insufficient funds, a lapsed mandate or an unjustified objection – the customer bears the resulting fees charged by the credit and payment institutions. In addition, LinaFora charges a flat fee of EUR 30.00 net per returned direct debit for its own processing effort. The customer remains entitled to prove that no loss or a substantially lower loss was incurred; LinaFora remains entitled to prove a higher loss. No flat fee is charged for returned direct debits for which LinaFora or the payment service is responsible.

After several unsuccessful collection attempts, LinaFora may switch the payment method to advance payment or bank transfer and suspend access to the paid functions until payment is received; the customer is notified of this in text form beforehand. In all other respects, the statutory provisions on default apply, including the flat-rate default charge under § 288 (5) BGB towards entrepreneurs.

7. Term and termination

Unless stated otherwise at the time of purchase, software subscriptions billed monthly run for an indefinite period and may be terminated with effect from the end of the current billing period. The right to extraordinary termination for good cause remains unaffected.

A change to a higher plan is possible at any time and takes effect immediately; the current billing period is charged pro rata. A change to a lower plan takes effect at the end of the booked billing period – with monthly payment at the end of the current month, with yearly payment at the end of the current contract year. The same applies to adding and cancelling separately bookable additional functions.

8. Provision and changes

LinaFora provides the agreed software via the intended access channels. Uninterrupted availability at all times is not owed. Maintenance, security measures, further development and faults may lead to temporary restrictions. Paid core functions may not be changed without good reason in a way that materially impairs the agreed purpose of the contract.

9. Access data and customer obligations

The customer protects access data against unauthorised use and is responsible for the lawfulness of the content entered as well as for the necessary rights and legal bases. Circumventing plan, user, volume, watermark or other technical restrictions is not permitted.

10. Data protection and processing on behalf

Insofar as LinaFora processes personal data on behalf of the customer, the data processing agreement (DPA) pursuant to Art. 28 GDPR applies in addition. The customer remains responsible for the lawfulness of the data processing it initiates.

11. Rights of use

All rights to the software, designs, trademarks, template logic and documentation remain with LinaFora or the respective rights holders. For the term of the contract, the customer receives a simple, non-transferable right to use them in accordance with the contract. Rights to the customer's own content remain with the customer.

12. Individual services

For setup, process/report design, individual development and website services, the specifically agreed service descriptions, prices, duties to cooperate and acceptance arrangements apply in addition. Services with a “from” price are only commissioned bindingly after an estimate of the effort involved.

Location recording and third-party services. Location recording is a separately bookable feature (Tier 1: positions at signatures plus the start and the end; Tier 2: additionally the continuous route driven) and is charged monthly; it is activated for the customer’s account. The monthly amount is the fee for using the software; the fees of the map service are not included in it. The controller within the meaning of data protection law for the recording is the customer; the customer determines the legal basis, informs the data subjects and observes any existing co-determination rights. To produce map excerpts, LinaFora uses exclusively an access key for the map service created by the customer and stored in the customer’s account; the contractual relationship with the map service and its billing (Google Billing) exist directly between the customer and the provider of the map service. LinaFora owes neither the availability nor the pricing of the map service and does not bear its usage fees. Without a stored key no map excerpts are produced; no coordinates are then transmitted to the map service.

13. Test, beta and preview functions

Functions marked as test, beta, preview, roadmap or under development may be changed, restricted or discontinued and must not be used as the sole basis for business-critical processes unless they have been expressly agreed as part of the contract.

14. Defects and support

The customer reports faults with a comprehensible description. LinaFora will examine reproducible defects within a reasonable period and address them, at its own discretion, by fixing the error, providing a workaround or offering an equivalent solution.

15. Liability

LinaFora is liable without limitation for intent and gross negligence, for damage resulting from injury to life, body or health, for expressly assumed guarantees and under mandatory statutory liability. In the event of slightly negligent breach of material contractual obligations, liability is limited to the damage typical for the contract and foreseeable at the time of its conclusion. In all other respects, liability for slight negligence is excluded to the extent permitted by law.

16. End of contract and data

When a paid contract ends, access to the booked paid functions ends. Where a demo mode is offered, the account may fall back to it. The customer is responsible for securing any required data in good time via the available export functions. Statutory retention obligations remain unaffected.

17. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Dresden, to the extent permitted by law. Should individual provisions be invalid, the remaining provisions remain unaffected; the statutory provisions apply in their place.

These terms are also provided in other languages. The translations serve comprehension only; the German version alone is authoritative and legally binding.